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Find your Fibre and LTE queries answered here.
What is a fair usage policy (FUP)?
If you use more than a certain, pre-determined “fair” amount of data (your FUP threshold) in a given time frame, you stand to be restricted to slower speeds during peak times, in order to allow other users to access to the network fairly. We reserve the right to manage users who are deemed to be causing an unusually large burden on the network, and we remain committed to managing our network in a way that allows us to provide all users with the best experience possible. The FUP thresholds diff
How do I measure the download speed of my broadband connection?
Open your web browser, ensuring you are connected to the internet. Go to your search engine and type "speed test." Click on one of the top results that take you to a free internet speed test utility. Click "Start test" to begin the speed test.
What is the contract term for my home service?
Month to month, with 30 days cancellation notice. As simple as that!