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Comms Platform - Portal
Find answers on how to get your team set up on the portal here
How do I top up my account?
As with any network, buying airtime is almost easier than using airtime. On the Mytelnet platform, you’ll just need a debit or credit card activated for online purchases, and a few bucks to buy the airtime. To access the airtime purchase page, you’ll need to navigate back to the Home Dashboard, where you’ll find the ‘Purchase Airtime’ button on the bottom right of the page or the Airtime Top up under Voice Services. You will: Select the amount in Rands Apply Discount Code (Because we know
How do I port my number?
We can port all South African geographic (landline) numbers eg. 021, 031, 041 etc NB - No mobile numbers cannot be ported at this stage. Simply go to the Number Porting Tab Click on the Create Porting Request on your Right: Fill in the details of the number you wish to port, a separate request needs to filled for each number. !(https://storage.crisp.chat/users/helpdesk/website/511488d827cd0
How do I set up a user?
Probably one of the most straightforward steps in the setup process is setting up your users on the User page found on the left-hand sidebar of the page. Here, you’ll give each employee and manager a personal profile that they can use to log into their own Mytelnet profiles and use the service. After you navigate to the User section of the desktop version of the platform, you’ll be greeted by a log
How do I purchase a number?
To unlock the power of the app and conclude purchases, i.e. Purchasing Airtime and Adding Additional Users you will need to provide us with your credit/debit card details that have been enabled for online banking. When providing us with these details there will be an authentication process and your card will securely be stored on payment providers (PayGate) secure vault. You are automatically assigned an 087 (Non-Geographic) on sign up. You can purchase additional numbers separately which yo
How do I assign a number?
All your purchased numbers will appear in your number dashboard which is available when you click on “Numbers” on the navigation pane on the Right. Select the number you wish to assign to a user by clicking Manage. Select the users extension you wish to route to. This number will now be available
Can I choose a specific number?
When signing up you are automatically assigned an 087 number. When purchasing a number the first available number in the selected range will appear on your screen. If you require a specific number contact firstname.lastname@example.org
Can you setup an IVR on the platform?
No, Send an email to email@example.com and you will have a virtual receptionist soon 😊