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Comms Platform - Mobile App
Find out how to unlock the power of your mobile app
How do I make a call?
It’s as simple as opening your Mytelnet app: Dialing the desired number on the keypad Selecting a team members extension from the Favourites list, holding down the name and the call will connect on their Mytelnet line And with any of those 2 steps you can be making and receiving calls on your company phone line using your mobile phone.
How do I call from my contact lists?
When you signed up for the app, you gave permission to your contacts list. Your address book is now synced, and you can access this directly through the app, making it easy for you to call anyone. You will also find an office contacts tab, which automatically separates your new account directory from your existing address. Keeping your personal and professional life separate. The app wil
How do I host a voice conference?
It’s always great to have many people in the conversation for greater collaboration. To host a voice conference with other users in the company. As the host you select keypad, Type the extension number of your first participant, Dial Add call You will then have to choose the rest of your participants, and you have a voice conference.
How do I transfer a call?
When you in a call Press the Transfer button on your keypad, Select the extension of the workmate you wish to transfer it to. Be careful this method doesn't let your workmate know the call is coming. If you want to announce the call before you transfer it : Press the att(attenuated) transfer button on your keypad Then select the extension of the workmate you wish to transfer
Can I record a call?
To record a call, it’s as simple as pressing the record button on your screen whilst on a call. You will find your recorded calls in your history under recorded. You can adjust the call recording settings in your user preferences
How do I make a video call?
Visuals are important, and with the mobile app, you can video call between users in the company. To do this: Select keypad. Type the extension number. Press dial. Press the camera icon on the right. Voila, you are in a successful video call with a team member.
How do I send a text message?
You can text message anyone in your company directly through the Mytelnet app, on their user extension. This stays within your closed business loop of communication To do this: Select message icon Type the extension number Type “your message” Add an emoji 😊 maybe Press send
How do I know when team members are available?
Your favorites can also be described as the company telephone directory. In here above the username, it will say whether the user is ****, **** or ****. The colours will also change from **** , **** , ** **respectively. You will be able to contact a team member when they ****. You can dial a user from here if you
Can I view my usage?
The most frustrating thing is to not know how much airtime you have left. Well simply head over to your services screen, click on voice and here you can view spend screen and you will see your active daily and monthly balances.