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Billing & Accounts
Find your account queries simplified.
How to I change the credit card details linked to my account?
You can at any time change the credit card that in on the system, you will just need to: Go to your Profile the bottom left, click on the icon , you will find Settings Go to Payment Details You can now update the card details, and follow the authentication steps.
How do I view my account status?
Mytelnet boasts an easy to use, yet very powerful and secure customer portal. By making use of this portal, you can view your personal and account related information, including viewing of your account and product statuses. Simply log into your personal admin portal https://portal.mytelnet.co.za/ and view your personal dashboard.
When is my airtime topup deducted?
Good question, This is deducted immediately from your lodged card.
What if I dont understand my invoice?
Invoices, statements and account balances can easily lead to head-aches. We at Mytelnet strive to do our best to keep invoicing as clear simple as possible. Our friendly billing team is always eager to assist, should you have any questions. Simply choose one of the following easy ways to get in touch: Call us! 087 088 0890 and follow the voice prompts to the billing department. Email us! Simply send your request to email@example.com. Please remembe